Term and Conditions

Last Updated: [Insert Date]

Welcome to Progress Store, where we illuminate your world with elegance and sophistication. Our lighting solutions, including chandeliers, floor lamps, flush mounts, linear suspensions, pendants, recessed & under cabinet lights, and semi-flush mounts, are crafted with meticulous attention to detail. These Terms and Conditions outline the rules and responsibilities governing your use of our website, thelampsstore.com, and your purchases from us. By accessing our site or making a purchase, you agree to these terms. Please read them carefully, as they are designed to ensure a transparent and trustworthy relationship between you and Progress Store.

1. User Obligations and Responsibilities

As a user of Progress Store, you agree to:

• Provide accurate and complete information when creating an account or placing an order, including your name, email address, and shipping details.
• Use the website in compliance with all applicable laws and refrain from any fraudulent or unauthorized activities.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Respect our intellectual property by not copying, distributing, or modifying any content from the site without our prior written consent.

Failure to adhere to these obligations may result in the termination of your account or access to our services.

2. Product and Service Description

Progress Store specializes in high-quality lighting fixtures designed to enhance your space with sophistication. Our products include:

• Chandeliers: Elegant centerpieces for grand spaces.
• Floor Lamps: Versatile and stylish for ambient lighting.
• Flush Mounts and Semi-Flush Mounts: Sleek designs for ceiling installations.
• Linear Suspensions and Pendants: Modern solutions for focused illumination.
• Recessed & Under Cabinet Lights: Practical and discreet for functional areas.

We strive to provide accurate descriptions and images, but slight variations may occur due to lighting or screen settings. If a product does not meet your expectations, please refer to our Returns & Exchanges Policy in Section 5.

Our services are available to customers globally, excluding select regions in Asia and remote areas, as indicated on our website.

3. Order and Payment Terms

Placing an Order

To place an order, select your desired products and proceed to checkout. You must provide valid payment and shipping details. Orders are subject to availability, and we reserve the right to cancel any order due to stock issues or errors in pricing.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and your financial information is encrypted to ensure safety.

Shipping and Delivery

Orders are processed within 1-2 business days after payment confirmation. We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs or unforeseen circumstances. You will receive a tracking notification once your order ships.

Taxes and Customs

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the product or shipping costs.

4. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Progress Store or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express permission. Unauthorized use may result in legal action.

5. Returns, Exchanges, and Refunds

We want you to be delighted with your purchase. If you are not satisfied, you may request a return or exchange within 15 days of delivery, provided the item is in original condition with all packaging and documentation.

Eligible Items

• Products unused and undamaged.
• Items returned in their original packaging.

Non-Returnable Items

• Custom or made-to-order lighting fixtures (e.g., bespoke chandeliers or linear suspensions).
• Final sale items, as marked during purchase.
• Opened or installed products with compromised packaging.
• Special order items tailored to your requirements.

Return Process

1. Contact our customer service at [email protected] within 15 days of receipt.
2. Complete the return request form as provided on our website.
3. Once approved, ship the item with the Return Authorization Number clearly marked.
4. Refunds or exchanges are processed within 3-5 business days after we receive and inspect the return.

Refund Information

Refunds are issued to the original payment method:

• Credit Card/PayPal: 5-10 business days after processing.
• Bank Transfer: 7-14 business days after processing.

Original shipping charges are non-refundable. For exchanges, we cover standard shipping for the replacement item.

6. Limitation of Liability

Progress Store is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to installation issues, personal injury, or property damage. Our total liability shall not exceed the purchase price of the product in question. We ensure product quality through rigorous standards, but we are not responsible for misuse or improper installation.

7. General Provisions

Governing Law

These terms are governed by the laws of the United States, specifically the state of [Insert State, e.g., Texas], and any disputes shall be resolved in the courts of Austin, US.

Changes to Terms

We may update these Terms and Conditions periodically. Changes will be posted on this page with an updated revision date. Continued use of the site constitutes acceptance of the revised terms.

Contact Information

At Progress Store, we value the trust you place in us and are committed to providing a seamless and elegant shopping experience. Thank you for choosing us to illuminate your world.