Our Commitment to Your Satisfaction

At Progress Store, we believe that elegance extends beyond our curated collection of lighting fixtures to every aspect of your experience with us. Just as we meticulously design our chandeliers, floor lamps, and sophisticated lighting solutions, we approach your satisfaction with the same dedication to excellence and attention to detail.

We understand that selecting the perfect lighting requires careful consideration, and sometimes a fixture may not meet your expectations once installed in your space. Our returns and exchanges policy is designed with this understanding, offering you flexibility and peace of mind.

Return & Exchange Eligibility

Eligible Items

  • Products in original condition with all packaging and documentation
  • Items returned within 15 days of delivery date
  • Products that are unused and undamaged

Non-Returnable Items

Based on our product analysis and to ensure the highest quality standards, the following items cannot be returned or exchanged:

  • Custom or Made-to-Order Lighting Fixtures – Including bespoke chandeliers, linear suspensions, and semi-flush mounts designed to specific measurements or specifications
  • Final Sale Items – Clearly marked as such during purchase
  • Opened or Installed Products – Where original packaging has been compromised or products show signs of installation
  • Special Order Items – Products specifically ordered for your requirements

Return & Exchange Process

Step 1: Initiate Your Return or Exchange

Contact our customer service team within 15 days of receiving your order to initiate the return or exchange process.

Step 2: Complete the Return Request Form

Please use the template below to ensure we have all necessary information to process your request efficiently:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Progress Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) for Return/Exchange: [Product Names and SKUs] – Reason for Return/Exchange: [Please provide details] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Phone Number: [Your Phone Number] – Shipping Address: [Your Complete Address] I confirm that the item(s) are in original condition with all packaging and documentation intact. Please advise on the next steps for returning the item(s). Thank you, [Your Name]

Step 3: Receive Return Authorization

Once your request is approved, we will provide you with a Return Authorization Number and detailed shipping instructions.

Step 4: Package and Ship Your Return

Please ensure the item is securely packaged in its original packaging with all included components. Include the Return Authorization Number clearly on the outside of the package.

Step 5: Processing and Refund/Exchange

Once we receive and inspect your returned item, we will process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Bank Transfer Refunds: 7-14 business days after we process your return

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Visa, MasterCard, JCB – Refunded to original card
  • PayPal – Refunded to your PayPal account

Note: Original shipping charges are non-refundable. For exchanges, we will cover the cost of standard shipping for the replacement item.

Exchange Process

If you wish to exchange an item for a different product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your request that you would like an exchange and specify the desired replacement item
  3. Once we receive your return, we will ship the replacement item using your preferred shipping method
  4. Any price differences will be refunded or charged accordingly

International Returns

As we serve customers globally (excluding select regions in Asia and remote areas), please note that international returns may be subject to additional shipping costs and customs procedures. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Need Assistance?

Our dedicated customer service team is here to help you with any questions about returns or exchanges.

Email: [email protected]

Address: 3350 Tyler Avenue, AUSTIN, US 81410

Response Time: We typically respond within 24-48 hours. For urgent return matters, please include “URGENT RETURN” in your email subject line.

At Progress Store, we believe that trust is the foundation of every beautiful relationship. Thank you for allowing us to illuminate your space while ensuring your complete satisfaction with our sophisticated lighting solutions.