Privacy Policy

Last Updated: January 2024

At Progress Store, we believe that elegance should extend beyond our curated collection of lighting fixtures to every aspect of your experience with us. Just as we meticulously design our chandeliers, floor lamps, and sophisticated lighting solutions, we approach your privacy with the same dedication to excellence and attention to detail.

1. Information We Collect

To provide you with our signature seamless experience, we collect information that helps us serve you better:

• Personal Identification Information: Name, email address, shipping address, and contact details when you make a purchase or create an account
• Payment Information: Credit card details, PayPal information, and billing address processed through our secure payment gateways
• Technical Information: IP address, browser type, device information, and browsing patterns on our website
• Communication Records: Correspondence with our customer service team and product preferences

2. How We Use Your Information

Your information enables us to provide the sophisticated service our discerning clientele expects:

• Process your orders for our elegant lighting solutions with precision
• Provide personalized recommendations for chandeliers, pendants, and other lighting fixtures that match your style
• Communicate order confirmations, shipping updates, and customer service responses
• Enhance our website functionality and user experience through analytical insights
• Comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

We treat your personal information with the same discretion we apply to our lighting designs:

• Service Providers: We share necessary information with trusted partners who assist with payment processing, shipping, and website operations under strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights and the safety of our customers
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new entity
• International Transfers: As we serve customers globally (excluding select regions), your data may be processed in different jurisdictions with adequate privacy protections

4. Data Storage and Security

We protect your data with the same sophistication we bring to our lighting designs:

• Advanced encryption technology safeguards your payment information and personal data
• Secure servers with restricted access protect your information from unauthorized use
• Regular security assessments ensure our protocols meet international standards
• Data retention periods are established based on legal requirements and business needs

5. Your Rights and Choices

We respect your control over your personal information:

• Access and Correction: You may review and update your personal information through your account settings
• Data Portability: Request a copy of your personal data in a structured format
• Deletion Rights: You may request deletion of your personal information, subject to legal obligations
• Marketing Preferences: Opt-out of marketing communications at any time through your account or by contacting us
• Objection Rights: Object to certain processing activities where we rely on legitimate interests

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure transactions
• Analytical Cookies: Help us understand how visitors interact with our website to improve design and content
• Preference Cookies: Remember your settings and preferences for a personalized experience
• Marketing Cookies: Used to deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. International Compliance

Progress Store complies with major privacy regulations including GDPR, CCPA, and other applicable data protection laws. Our global operations are designed to respect privacy rights regardless of your location, consistent with our international approach to lighting solutions that meet various international standards.

8. Children’s Privacy

Our website and services are not directed toward children under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you when appropriate. We encourage periodic review of this policy.

10. Contact Us

At Progress Store, we believe that trust is the foundation of every beautiful relationship. Thank you for allowing us to illuminate your space while protecting your privacy with the elegance and sophistication you deserve.