FAQ

We specialize in a curated collection of elegant lighting solutions including: Chandeliers, Floor Lamps, Flush Mounts, Linear Suspensions, Pendants, Recessed & Under Cabinet lighting, and Semi-Flush Mounts. Each piece is designed to enhance your home’s ambiance with timeless elegance.

Our lighting collection is designed for homeowners and interior designers who value both aesthetics and functionality. Consider the room’s purpose, existing decor style, and desired ambiance when selecting your fixture. For personalized assistance, please contact our customer service team.

Our lighting fixtures are crafted to meet various international standards. Please check individual product specifications or contact us for specific voltage requirements for your region.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We utilize industry-standard encryption and security measures to protect your personal and payment information throughout the transaction process.

Order modifications or cancellations must be requested within 24 hours of placement, before your order enters the processing stage. Please contact us immediately at [email protected] for assistance.

We offer two premium shipping methods:

Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment.

Free Shipping: For orders of $50 or more via EMS, delivered within 15-25 business days after shipment.

Please note: All orders require 1-2 business days for processing before shipment.

We proudly ship worldwide, bringing timeless lighting elegance to homeowners and designers across the globe. However, delivery to some remote locations and certain areas in Asia may not be available. During checkout, our system will automatically confirm whether we can deliver to your address.

Each lighting fixture is carefully inspected and prepared for shipment with the utmost attention to detail. We use premium packaging materials to ensure your chosen pieces arrive safely and in perfect condition, matching the elegance and quality of our products.

Yes, once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s journey to your home.

We want you to be completely satisfied with your Progress Store lighting purchase. If for any reason your fixture doesn’t meet your expectations, we offer a 15-day return policy from the date of delivery.

Please contact our customer service team at [email protected] within 15 days of delivery. Our team will guide you through the process and assist with any questions about returns or exchanges.

Returned items must be in original condition with all packaging and components intact. Custom or special order items may not be eligible for return. Please contact us for specific details regarding your purchase.

Our dedicated customer service team is here to help with any questions or concerns. You can reach us at [email protected]. We’re committed to ensuring your lighting experience is nothing short of brilliant.

We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters, please include “URGENT” in your email subject line.

We’re proud of our Austin roots! Our company address is: 3350 Tyler Avenue, AUSTIN, US 81410. While we serve customers globally, we maintain the personal touch that defines our origins.